Company Blog
rssTier 3 now supports Ubuntu!
Tier 3 is pleased to announce the full support for all customers Ubuntu server in 32 and 64 bit version. As always there is no cost for deploying an open source OS.
Ubuntu is now available for premium server deployment, lab deployment, cloning, archiving, and all the other features that our enhanced provisioning platform contains.
No CommentsFTP is now secure on The Farm
We love to receive customer feed back and after launching The Farm our new scalable web hosting solution many asked if we would support secure FTP.
Today we have added support for FTPS but also SFTP for all of our customers on The Farm. To use this functionality simply just change the protocol and point it to the same FTP URL as before.
No CommentsAPI Documentation is now Online!
We have just released a new version of our API and have decided to just make it available online so you wont have to ask for it!
The API has been built along side all of the features of the platform with the idea that if you can do it in the control system you can do it via our API. The API currently supports Xml, JSON, and SOAP which is far more featured than any of the other API’s that we have seen out there.
Go check it out: http://apidoc.tier3.com/
Create an API user here: https://control.tier3.com/security/api
As always, anything you need or see that we could improve on let us know!
No CommentsTier 3 Enhances Industry-Leading SLA
Tier 3 Enhances Industry-Leading SLA
Tier 3 has enhanced their industry-leading SLA with the following changes:
- Incident Reports: Tier 3 will provide Customer with an Incident Report via e-mail within twenty-four (24) hours of an incident for incidents resulting in greater than thirty (30) minutes of downtime. The Incident Report will include: incident date, duration, issue, details of the problem and details of the resolution.
- Outage Credit Improvements:
- Increased maximum credit from 100% to 150% of fees for the impacted service(s) for the billing month.
- Eliminated Tier 3’s discretion in the adjustment of credits awarded.
To review the updated SLA in its entirety http://www.tier3.com/legal/sla
No CommentsFreeBSD added to our library and more features!
Build 775 has gone live with new features and bug fixes the control system. Here are some of the key new features:
- Added FreeBSD 32 and 64bit template
- Added Windows XP 32bit template
- Added Windows Vista 32 and 64bit template
- Added Windows 7 32 and 64bit template
- Enhanced Linux server provisioning where network override file was not correctly being cleared of IP addresses
There was a total of 20 bugs that also were fixed in the current build. As always if you need anything please let us know as we are constantly adding new features and fixes.
No CommentsControl System Updates Build 672
Build 672 has gone live with new features and bug fixes for the vpn service and control system. Here are some of the key new features:
- Managing VPN Max Concurrent Users): You now have the ability to control the number of concurrent users and control your costs. In our system the first concurrent connection is always at no cost and anything after that is at $15.00 / Month. Now you can go in and change this level at any time. So if you need to add more concurrent users go to control.tier3.com > network tab > vpn > edit vpn settings.
- Two Factor Authentication with Active Directory: Now you can configure your vpn service to do two factor authentication via active directory. This will require the user to have not only a certificate but will be prompted for their active directory credentials.
- New Templates: Added Windows XP 32-bit, Windows Vista 32-bit, Windows Vista 64-bit, and Windows 7 32-bit templates.
- Welcome Screen: We have added your CPU, Memory, and Storage counts to the welcome page.
There was a total of 20 bugs that also were fixed in the current build. As always if you need anything please let us know as we are constantly adding new features and fixes.
No Comments32gb of ram servers from the control system and multiple IP addresses
32gb of ram servers from the control system and multiple IP addresses!
We released build 690 today of our platform and other than the usual bug fixes and tweaks we added two new features:
32gb servers from the Control System and API
Now you can add up to 32gb of ram to any server when ever you want with no long term commit as it is just
hourly. Scale it up or down when needed! To do this via the control system simply go to the server you are wanting to change and click the edit server button. Once there it is just a reboot away (about 1 minute of downtime) and you now have the ram needed from 1gb to 32gb within minutes.
Multiple IP addresses to a single server
With our new multiple IP address feature you can add the IP addresses that you need for a specific server all
via the control system. To add an IP address go toNetworks > IP Addresses > Add External Address. From there you can add an external IP address to your server or have it assign a new address for you. Once you have added an external address or multiples at anytime that you want to update the firewall ports that have been enabled you can easily do that by going to the IP Address section under Networks and scroll to the bottom of your IP addresses. From there you can click on the row with the ip address you want to edit and then change the firewall ports.
Our standard firewall ports are:
PING, HTTP, HTTPS, FTP, FTPS, SFTP, and HTTP 8080
If you would like anything else please email noc@tier3.com and they can help you.
Once the external IP address is added all the traffic will be calculated to your account until you release it.
No CommentsControl System Updates!
We are always working to resolve bugs and add features to the control system. This update is a major bug update and here are the items that have been fixed in this build!
- Incorrect calculation of total server resources allocated to an account which was causing errors on server create.
- Create snapshot button was available when it should not be.
- Archived Lab Groups appeared in the Lab Group DDL on new server create.
- Fixed error that occurred when creating new Accounts (no bug was created for this).
- Added Account Alias validation to ensure that duplicate Account Aliases do not get created.
- Fixed the DateTime display on the Lab Scheduled Task list to be customer time zone aware, as opposed to displaying in UTC
- DNS Management errors on updating and creating aliases
If you have any questions please feel free to let us know.
No CommentsAutomated provisioning of VPN services for our users
Today we released automated provisioning of vpn services for our users. This is very exciting as it is part of our
total goal of full automation and self servicing on our platform. Now with a single click of creating your server we will build out your VPN services without any configuration or setup from you all on demand.
We have been working on this for a while and have been using this product under the covers which up until now was just for testing. If you already have VPN services with us
then you will migrated over the next 6 months and someone from your account team will contact you.
Here is a quick run down of the features:
- No configuration required! All of the routing and setup is done for you automatically!
- Works with Windows, Mac OS X, and Linux
- First concurrent user is free!
- It will automatically build out your vpn server when you build your first server.
- You can add or remove users via the control system
- Only 25.00 per concurrent user and bandwidth costs per month.
- Each customer gets their own instance which gives better performance and isolation than traditional models.
- It is based on standard Open VPN which is widely tested and supported.
- Can be enabled to do two factor authentication by setting up your Active Directory or LDAP server to it.
Go and check it out under your Network tab in the control system!
No CommentsMulti-tenancy alliance could enable virtual data centers
Check out a great article featuring some quotes by Jared Wray our Founder and CEO about Multi-tenancy.
http://searchitchannel.techtarget.com/news/article/0,289142,sid96_gci1379652,0
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